DuraMark Technologies is a leading manufacturer of high-quality, durable decals and labels with office locations in Indiana and Minnesota. We specialize in providing customized solutions for a wide range of industries, including automotive, industrial, and medical. Our products are known for their exceptional quality, durability, and resistance to harsh conditions. 

As a team-oriented company, we value innovation, customer satisfaction, and employee development. We offer a collaborative work environment where individuals can contribute their unique skills and ideas to help us achieve our goals. 

Position Summary

The Human Resources Manager will serve as a strategic and hands-on partner to leadership in a fast-paced manufacturing environment. This role is primarily responsible for driving talent acquisition, strengthening employee relations, and fostering a positive, high-performance workplace culture. This position does not oversee payroll or benefits administration, allowing for a strong focus on people strategy, engagement, and workforce effectiveness.

Key Responsibilities

Talent Acquisition & Workforce Planning

• Lead full-cycle recruiting for hourly and salaried roles within a manufacturing setting
• Partner with hiring managers to understand workforce needs and develop effective hiring strategies
• Build and maintain a strong pipeline of qualified candidates
• Ensure a positive candidate experience from sourcing through onboarding

Employee Relations

• Act as a trusted advisor to managers and employees on workplace concerns, performance issues, and conflict resolution
• Conduct investigations and provide guidance on disciplinary actions, ensuring consistency and compliance
• Promote a culture of respect, accountability, and open communication
• Support leadership in managing attendance, performance, and engagement challenges

Training & Development

• Identify training needs and coordinate development initiatives for supervisors and employees
• Support onboarding and orientation programs to ensure successful employee integration
• Coach managers on leadership effectiveness and employee engagement

HR Compliance & Policies

• Ensure compliance with all applicable federal, state, and local employment laws
• Maintain and update HR policies, procedures, and employee handbook
• Partner with leadership to ensure consistent application of policies across the organization

Culture & Engagement

• Drive initiatives that enhance employee engagement, retention, and workplace morale
• Support employee recognition programs and feedback mechanisms
• Champion company values and contributes to a positive, inclusive work environment
• Assist in general office management by purchasing and monitoring office supplies

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field preferred
• 5+ years of HR experience, with at least 2–3 years in a manufacturing or industrial environment
• Strong background in recruiting and employee relations required
• Solid understanding of employment laws and HR best practices
• Proven ability to influence and build relationships at all levels of the organization
• Strong communication, problem-solving, and conflict resolution skills
• Ability to thrive in a fast-paced, hands-on environment

Preferred Qualifications

• HR certification (SHRM-CP, SHRM-SCP, or PHR/SPHR)
• Experience supporting multi-shift or hourly workforce environments

DuraMark Core Values 

 CUSTOMER FOCUSED 

• Give our Customers the Best Experience Possible

DO THE RIGHT THING 

• Act with Integrity and Trust 
• Confront the Hard Stuff 
• Treat people how you would like to be treated 

POSITIVE “GET IT DONE” ATTITUDE 

• Adaptive to Change 
• Work Hard and Have Fun 
• Motivate others 
• Committed to Quality and Execution 

COLLABORATIVE TEAM PLAYER 

• "Win as a Team" Mentality 
• Creative Problem Solver 
• Humble & Confident Contributor 

PASSION TO GROW 

• Achievement driven with a "Will to Win" 
• Curious Learner 
• Energetic Competitor 

If you align with these core values, are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies.

Benefits: 

• Medical insurance with HSA options
• Vision and Dental insurance
• Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
• 401k matching up to 4% (100% vested right away)
• PTO and Employee Safe and Sick Time
• 8.5 paid holidays/year
• Free coffee all day

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.    

• Ensure the safety of your team, the quality of your processes, and manage capacity to achieve on time delivery and increase productivity (manage day-to-day operations)
• Provide daily leadership and training to the cell(s) to ensure customer demand is met
• Ensure their team members are supplied with material to maximize productivity of the team member/cell
• Drive continuous improvement and enhance the team spirit through the application of lean tools.

Reporting Relationships:

Reports to: GM/Operations Area Manager

Direct reports: Team members, up to 10 hourly employees.

Objective and Overview:

• Reinforce our lean vision and Duramark values
• Provide coaching to team members to help them become technically competent
• Take care of your team members (payroll, safety audits, tiered meetings, and recognition)
• Deliver to your customer (create schedules, coordinate team(s), document issues and collect data for problem solving)
• Ensure standard work is being followed and improve standard work through use of lean tools and visual management
• Participate in the site wide continuous improvement process by being part of kaizen events that are held in your area on a regular basis
• Lead the tier 1 meeting for cell(s), attend and report out in the tier 2 meeting with the Dir of Mfg./ Operations Area Manager
• Audit your processes (standard work, safety and quality procedures, product routings and BOM, and material flow)
• Show up to work on time
• Determine the completion timeline and monitor progress to keep projects on track and on schedule
• Communicate clear instructions to team members
• Create and distribute reports to update the company on the team’s progress

Key Metrics/Measurements:

• Revenue shipped
• External customer issues
• Internal customer issues
• Late line items to customers (internal and external)
• Productivity

Role Requirements:

Education: High School Diploma or GED

Position Competencies:

• Able to develop teams motivate others and work with cross-functional teams, likes working with people
• Attention to detail and disciplined
• Ability and willingness to make decisions
• Dependable
• Demonstrated ability to follow through on commitments
• Computer skills (MRP software)

Decision Making:

• Coordinate with your peers and your work team to meet customer requirements
• Resolve employee issues, guided by company and department policy
• With your team members determine priorities for continuous improvement

Benefits: 

• Medical insurance with HSA options
• Vision and Dental insurance
• Company paid Life Insurance, Short-Term Disability, and Long-Term Disability
• 401k matching up to 4% (100% vested right away)
• PTO and Employee Safe and Sick Time
• 8.5 paid holidays/year
• Free coffee all day

DuraMark Core Values 

 CUSTOMER FOCUSED 

• Give our Customers the Best Experience Possible

DO THE RIGHT THING 

• Act with Integrity and Trust 
• Confront the Hard Stuff 
• Treat people how you would like to be treated 

POSITIVE “GET IT DONE” ATTITUDE 

• Adaptive to Change 
• Work Hard and Have Fun 
• Motivate others 
• Committed to Quality and Execution 

COLLABORATIVE TEAM PLAYER 

• "Win as a Team" Mentality 
• Creative Problem Solver 
• Humble & Confident Contributor 

PASSION TO GROW 

• Achievement driven with a "Will to Win" 
• Curious Learner 
• Energetic Competitor 

If you align with these core values, are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies.

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.

DuraMark Technologies is seeking an experienced Customer Service representative to join our team in either Westfield, IN or St. Paul, MN. This role is ideal for someone who enjoys working in a fast-paced environment, takes ownership of customer needs, and is committed to providing an outstanding customer experience. The Customer Service Representative serves as the primary account support contact for assigned customer accounts and plays a critical role in managing customer relationships, order execution, and internal coordination. Success in this role requires strong communication, attention to detail, follow-through, and the ability to collaborate effectively with customers and internal teams. Experience with NetSuite is preferred but not required. Our NetSuite environment is highly customized, so we are primarily looking for someone with a positive, growth mindset, strong work ethic, and willingness/ability to learn. The role also involves working with order in-take technology, reviewing customer purchase orders for accuracy before they are imported into NetSuite. Additionally, the CSR team supports customers using DuraMark's customer portal, including customer setup, onboarding, and training to ensure successful adoption of the platform.

Key Areas of Responsibility

• Serve as the primary customer contact for assigned customer accounts.
• Support Account Managers with day-to-day account activities, customer communications, quotes &  follow-up, and initiatives that support organic account growth.
• Review customer orders, purchase orders, pricing, part numbers, ship dates, and order requirements for accuracy.
• Review customer purchase orders in our AI tools before they are imported into NetSuite.
• Help customers get set up and trained on DuraMark's customer portal and web-based ordering tools.
• Review open order information, monitor ship dates, and communicate order status updates to customers.
• Manage customer requests related to order timing, pricing, schedule changes, and delivery expectations.
• Coordinate with sales, production, shipping, purchasing, and other internal teams to keep orders and customer requests moving.
• Identify issues early, communicate clearly, and help drive solutions.

Qualifications

Preferred Experience

• Strong customer service, order management, sales support, or account support experience.
• Experience supporting assigned customer accounts or Account Managers.
• Experience working in a fast-paced, high-volume environment.
• NetSuite or other ERP experience preferred.
• Manufacturing, printing, labeling, or custom product experience a plus.
• Customer portal, web ordering, or e-commerce order support experience a plus.
• Experience reviewing purchase orders, pricing, part numbers, customer specifications, and order details.

Skills & Attributes

• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities and deadlines.
• Problem-solving ability with a sense of ownership and urgency.
• Comfort working with technology and customer-facing systems.

Compensation & Benefits

• Competitive compensation based on experience and qualifications.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Company-paid life and disability insurance.
• Opportunities for professional growth and career advancement within a growing organization.

Position Summary

This is a critical customer-facing role that serves as the bridge between our customers and internal operations teams. The successful candidate will combine strong communication skills, attention to detail, and a proactive approach to ensure customer orders are processed accurately, issues are resolved quickly, and customers receive an exceptional experience. The right person will thrive in a fast-paced environment, take ownership of customer needs, and contribute to DuraMark's continued growth and success.

Our Core Values

Customer Focused

• Give our Customers the Best Experience Possible

Do The Right Thing

• Act with Integrity and Trust

• Confront the Hard Stuff

• Treat people how you would like to be treated

Positive “Get It Done” Attitude

• Adaptive to Change

• Work Hard and Have Fun

• Motivate others

• Committed to Quality and Execution

Collaborative Team Player

• "Win as a Team" Mentality

• Creative Problem Solver

• Humble & Confident Contributor

Passion To Grow

• Achievement driven with a "Will to Win"

• Curious Learner

• Energetic Competitor

If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.   

DuraMark Technologies is seeking an experienced Customer Service representative to join our team in either Westfield, IN or St. Paul, MN. This role is ideal for someone who enjoys working in a fast-paced environment, takes ownership of customer needs, and is committed to providing an outstanding customer experience. The Customer Service Representative serves as the primary account support contact for assigned customer accounts and plays a critical role in managing customer relationships, order execution, and internal coordination. Success in this role requires strong communication, attention to detail, follow-through, and the ability to collaborate effectively with customers and internal teams. Experience with NetSuite is preferred but not required. Our NetSuite environment is highly customized, so we are primarily looking for someone with a positive, growth mindset, strong work ethic, and willingness/ability to learn. The role also involves working with order in-take technology, reviewing customer purchase orders for accuracy before they are imported into NetSuite. Additionally, the CSR team supports customers using DuraMark's customer portal, including customer setup, onboarding, and training to ensure successful adoption of the platform.

Key Areas of Responsibility

• Serve as the primary customer contact for assigned customer accounts.
• Support Account Managers with day-to-day account activities, customer communications, quotes &  follow-up, and initiatives that support organic account growth.
• Review customer orders, purchase orders, pricing, part numbers, ship dates, and order requirements for accuracy.
• Review customer purchase orders in our AI tools before they are imported into NetSuite.
• Help customers get set up and trained on DuraMark's customer portal and web-based ordering tools.
• Review open order information, monitor ship dates, and communicate order status updates to customers.
• Manage customer requests related to order timing, pricing, schedule changes, and delivery expectations.
• Coordinate with sales, production, shipping, purchasing, and other internal teams to keep orders and customer requests moving.
• Identify issues early, communicate clearly, and help drive solutions.

Qualifications

Preferred Experience

• Strong customer service, order management, sales support, or account support experience.
• Experience supporting assigned customer accounts or Account Managers.
• Experience working in a fast-paced, high-volume environment.
• NetSuite or other ERP experience preferred.
• Manufacturing, printing, labeling, or custom product experience a plus.
• Customer portal, web ordering, or e-commerce order support experience a plus.
• Experience reviewing purchase orders, pricing, part numbers, customer specifications, and order details.

Skills & Attributes

• Excellent written and verbal communication skills.
• Strong attention to detail and follow-through.
• Ability to manage multiple priorities and deadlines.
• Problem-solving ability with a sense of ownership and urgency.
• Comfort working with technology and customer-facing systems.

Compensation & Benefits

• Competitive compensation based on experience and qualifications.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and company holidays.
• Company-paid life and disability insurance.
• Opportunities for professional growth and career advancement within a growing organization.

Position Summary

This is a critical customer-facing role that serves as the bridge between our customers and internal operations teams. The successful candidate will combine strong communication skills, attention to detail, and a proactive approach to ensure customer orders are processed accurately, issues are resolved quickly, and customers receive an exceptional experience. The right person will thrive in a fast-paced environment, take ownership of customer needs, and contribute to DuraMark's continued growth and success.

Our Core Values

Customer Focused

• Give our Customers the Best Experience Possible

Do The Right Thing

• Act with Integrity and Trust

• Confront the Hard Stuff

• Treat people how you would like to be treated

Positive “Get It Done” Attitude

• Adaptive to Change

• Work Hard and Have Fun

• Motivate others

• Committed to Quality and Execution

Collaborative Team Player

• "Win as a Team" Mentality

• Creative Problem Solver

• Humble & Confident Contributor

Passion To Grow

• Achievement driven with a "Will to Win"

• Curious Learner

• Energetic Competitor

If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.   

This position is responsible for providing a high level of attention to detail in printing, converting and quality checking all products moving through the production floor. The Machine Operator is responsible for operating laser converting machines, industrial printers, and, at times, assisting in final checks and finishing as part of producing our durable labels. We have demanding standards and so do our customers. All WIP (work in process) needs to be processed in compliance with the customers standards and to DuraMark's level of Quality. Machine Operators must always strive to operate the machine in the most efficient manner while reducing waste. They are also responsible for maintenance and upkeep of the machine with the aid of the engineering team. This is a hands-on role that includes minor lifting, being on your feet throughout the day, continuous adjustments, and raw material management. The role is a key part to our production team and will work closely with the QC/Finishing team.

Reporting relationships:

Reports to: Group Leader/Area Manager

Direct reports: None

Objective and Overview:

• Operate with lean concepts in mind (specifically, always looking for waste in our processes)
• Actively participate in EOS L-10 meetings
• Print and/or convert labels according to the production schedule in the ERP system (NetSuite) 
• Organize labels by order and due date
• Scan out raw materials as consumed 
• Maintain machine cleanliness and organization 
• Prioritize all daily activities based on production need 
• Follow all guidelines and procedures set within the production department

Role Requirements:

Education:

High school graduate or GED

Experience:

1 to 3 years experience in a production environment. Experience should include mixed production processes in a low volume, high product mix operation. Background in Kanban is a plus.

Position Competencies:

• Self-motivated individual
• Ability to work on a team and as an individual contributor
• High level of attention to detail
• Able to learn and follow procedures and instructions
• Must be able to stand for extended periods of time
• Must be able to lift 35 pounds and meet physical requirements of the job
• Competent with technology and ERP usage (NetSuite or equivalent)
• Machine Operator experience desired.

DuraMark Core Values:

1. Customer Focused

➢ Give our Customers the Best Experience Possible

2. Do the Right Thing

➢ Act with Integrity and Trust

➢ Confront the Hard Stuff

➢ Treat People the Way You Want to Be Treated

3. Positive “Get It Done” Attitude

➢ Motivate Others

➢ Work Hard and Have Fun

➢ Committed to Quality and Execution

4. Collaborative Team Player

➢ Adaptive to Change

➢ “Win As A Team” Mentality

➢ Creative Problem Solver

➢ Humble and Confident Contributor

5. Passion to Grow

➢ Achievement Driven With a “Will to Win”

➢ Energetic Competitor

➢ Curious Learner

If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.   

• Coordinate the day to day activities of employees and remove obstacles (process, policy, or physical) that restrict safe, efficient production
• Develop teams and implement and monitor processes for a production area
• Ensure the safety of your team, the quality of your processes, improve uptime by maintenance of assets, and manage capacity to achieve on time delivery and increase productivity
• Drive continuous improvement and enhance the team spirit through the application of lean tools.

Reporting Relationships:

Reports to: General Manager/Site Leader

Direct reports: Group Leaders (across multiple shifts, if necessary), lead up to 5 group leaders and up to 50 hourly employees.

Objective and Overview:

• Reinforce our lean vision and DuraMark values
• Provide coaching to group leaders to help them become technically competent while also improving their capability to coach and motivate their team members (people leadership skills)
• Take care of your team (payroll, safety audits, tiered meetings, recognition, and discipline)
• Lead the tier 2 meeting for area, attend and report out in the tier 3 meeting with the GM/Site Leader
• Deliver to your customer (review schedules, coordinate teams, document issues and collect data for problem solving)
• Improve your processes (develop solutions based on root cause analysis and implement action plans supported by documentation and training)
• Participate in the site wide continuous improvement process by ensuring that a kaizen events are held in your area on a regular basis
• Participate in meetings with the plant management team to establish goals and priorities, improve alignment, communication, and coordination of resources
• Audit your processes (equipment maintenance, standard work, safety and quality procedures, product routings and BOM, and material flow)
• Make time to manage your agenda, follow up on commitments, and prepare for other activities

Role Requirements:

Education:

Operations or engineering degree is preferred. Relevant experience and equivalent knowledge may be considered.

Experience:

Prefer 5 to 15 years supervisory experience in a print production environment. Experience should include managing digital printing, screen printing, die cutting, lamination, finishing, converting equipment, shipping, receiving and warehouse management. The candidate should be familiar with safety programs, quality processes, production scheduling, and component drawings/routings.

Successful application of Lean tools such as VSM, CCF, mistake proofing, visual management, A3 problem solving.

Quality issue problem solving that includes: 5Y’s, A3 problem solving, process mapping.

Position Competencies:

• Able to develop teams motivate others and work with cross-functional teams
• Implementation of Lean principles with results
• Attention to detail and disciplined
• Able to manage their calendar and balance multiple objectives
• Process oriented (map a process, problem solving to root cause, implement an action plan)
• Demonstrated ability to follow through on commitments
• Computer skills (MS office, MRP software, payroll)

Decision Making:

• Coordinate your work team to meet customer requirements
• Resolve employee issues, guided by company and department policy
• Manage an expense budget for maintenance, supplies, and support material
• With your peers and team determine priorities for continuous improvement

Confidential Information:

• Sales and production figures (units and dollars)
• Strategic plans
• Technical Product and Process information

DuraMark Core Values:

DuraMark Core Values:

1. Customer Focused

➢ Give our Customers the Best Experience Possible

2. Do the Right Thing

➢ Act with Integrity and Trust

➢ Confront the Hard Stuff

➢ Treat People the Way You Want to Be Treated

3. Positive “Get It Done” Attitude

➢ Motivate Others

➢ Work Hard and Have Fun

➢ Committed to Quality and Execution

4. Collaborative Team Player

➢ Adaptive to Change

➢ “Win As A Team” Mentality

➢ Creative Problem Solver

➢ Humble and Confident Contributor

5. Passion to Grow

➢ Achievement Driven With a “Will to Win”

➢ Energetic Competitor

➢ Curious Learner

If you are a highly motivated and results-oriented individual with a passion for the labeling industry, we encourage you to apply for this exciting opportunity at DuraMark Technologies today!

Equal Opportunity Employer: This organization is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission. All qualified applicants will receive consideration for employment without regard to these protected characteristics.